Industry Support

Industry Support is an excellent resource for professionals seeking comprehensive documentation and support for Siemens Industry products. With access to over 300,000 documents anytime, anywhere, this app proves invaluable for troubleshooting, project implementation, and system modification.

Key features include a Technical Forum, FAQs, application examples, manuals, certificates, and product notes, all crafted by industry experts to enhance users' knowledge base. One of the standout advantages is the ability to scan product codes or EAN codes directly from your device, bringing up detailed technical and graphical data about Siemens Industry products without delay.

Efficiency is at the heart of this platform, with features that allow users to email product information directly to continue working seamlessly at their desk. Have a question for Technical Support? Requesting assistance is streamlined, with the added bonus of attaching detailed information by using the scan or photo functions.

Offline cache functions are especially handy, enabling users to save favorite entries and access them even when network coverage is unavailable. It's convenient to transfer PDF documents to an external library, thus extending the versatility of the support received.

The user interface and content are available in six languages (German, English, French, Italian, Spanish, and Chinese), ensuring broad accessibility with an option for temporary English switching for global comprehension.

The app requires certain permissions, such as identity for feedback, contacts for adding Siemens contacts, location for routing, files/media for local data storage, as well as camera for scanning or attaching images, and WLAN information for web services.

Ultimately, positioned as a pivotal tool for professionals requiring reliable, in-depth support, Industry Support ensures that help is just a scan or click away.